Needs & Gap Services

The test can be administered 2 ways, Traditional Paper/Pencil test or an interview test. The two methods of delivery were developed because we have seen that the technician would know the information but would not know the terminology. So the Interview test was developed plus the interview test can encompasses hands on task such as troubleshooting electrical systems (power and control), plumbing pneumatic systems, and mechanical alignment/bearing removal.

The Interview test will start at the lowest cognitive domain (recall/recognition), can they recall the info or do they need to see choices. From there if the attendee gets the correct answer we will step into the next level comprehension. This will challenge the attendee to find their cognitive level on the desired information attained from the job descriptions. However, this is an intense interviewing process that will take 3-5 hours (depending on their knowledge level) to test each attendee.

The Paper/Pencil test will work on the same principles of basic question to more advanced questions, however terminology now plays a role. The nice concept for the paper/pencil test is that the same test can be used for a post test after the gaps are filled. This will give the attendee and management a clear level of their individual progress.

We have seen good results from both methods. The most cost effective is the paper/pencil test because it only requires a proctor verses a subject matter expert, is not as time consuming, and several attendee's can test at the same time. However the paper/pencil test will not give a cognitive level of the attendee but will ensure they attained the specific knowledge required from their job description.

Attached to this quote are the test principles that will be used for the development of the desired test format. The test principles (Needs) are developed by job descriptions and the meeting with Training Team. Please review and comment on any changes or additions. The test will be in the same layout as the list items. Within each of these list items will have approximately 5-10 questions, the questions will start at the lowest principle and work up to the most advanced principle within the section. When test are complete the scores will be structured by section, giving a clear demarcation point of their knowledge level on the subject matter.